Terms of Service
"Company" refers to NTI Express Auto Care.
"Customer" refers to the person driving a vehicle to "Company's" premises.
"Customer" may choose to drive the vehicle themselves during the service or entrust "Company" to drive the vehicle on their behalf. Handing over the keys to "Company" constitutes entrustment of driving by "Company," and "Customer" must ensure the legality of their vehicle's road use. "Customer" is responsible for any loss, damage, injury, or theft of the vehicle driven by "Company" during the service process and must claim insurance themselves.
The preliminary estimates and service times provided by "Company" for auto detailing, oil changes, etc., are for informational purposes only and do not constitute a condition of service.
When the "Customer's" vehicle is being serviced, the "Customer" should wait at the "Company" so that the "Customer" can immediately retrieve the vehicle after the service is completed. The "Company" will not be liable for any claims or compensation.
If the "Customer" fails to retrieve their vehicle within 30 minutes after the "Company" notifies the "Customer" that the vehicle cleaning, detailing, lubricant change, or repair service is completed, the "Company" may park the "Customer's" vehicle in a parking lot, and the parking fee will be borne by the "Customer."
The "Company" is not responsible for any theft or other loss or damage to the "Customer's" vehicle while it is parked in the parking lot. If a vehicle is parked outside the "Company's" premises for any reason outside of business hours, the "Company" will not provide additional insurance. The "Customer" must claim compensation or liability from their own insurance company for any damage, loss, or theft of the vehicle; the "Company" will not be liable.
If the "Customer" fails to arrange and retrieve their vehicle within 14 days of receiving notification of service completion, or within 7 days of receiving a written service estimate but not being accepted by the "Customer," the "Company" will be entitled to charge a vehicle storage fee of HK$250.00 per day. If the "Company" issues another written notice within one month and the "Customer" still fails to arrange and retrieve their vehicle, the "Company" has the right to pursue legal action to resolve the abandoned vehicle issue, such as through a government auction. The proceeds from the disposal will be used to repay the "Company's" due fees for servicing the vehicle, vehicle storage fees, and sales expenses. Any remaining proceeds will belong to the "Government," and if the proceeds are insufficient, the "Customer" must bear the corresponding amount owed to the "Company."
The "Company" assumes no liability for any loss or damage to the "Customer's" vehicle, or accessories installed in the vehicle, or items inside the vehicle, caused by any cause on or under the "Company's" premises or management.
The "Customer" or its agent expressly permits the "Company" to conduct road tests or static inspections on its vehicle as the "Company" deems necessary, and the "Customer" will not make any claims against the "Company" for loss or damage arising from such tests or inspections; the "Customer" must make its own claims against its insurance company. NTI accepts service requests from customers for vehicles at NTI premises, and the terms and conditions of use are as follows:
Please contact our customer service staff for details of our terms and conditions of service.
The Company accepts vehicles for cleaning, detailing, repair, or lubricant changes when it understands that the person delivering the vehicle to the Company's premises is the registered owner of the vehicle, or has a properly authorized agent or representative. Such services instructed by the person will be considered by the Company as explicit instructions from the Customer or the registered owner.
If the Company deems it necessary to perform additional work beyond the services instructed by the Customer to ensure vehicle safety and good mechanical performance, the Company will, to the best of its ability, contact the registered owner of the vehicle or their properly authorized agent or representative. If the Company fails to obtain explicit instructions from the Customer, the Company reserves the right to perform any necessary additional work and charge the Customer accordingly.
The Company will make every effort to complete the service within the estimated timeframe; however, the Company will not be liable for delays caused by factors beyond its control, such as fire, flood, machine malfunction, lack of necessary labor, power outages, or lack of spare parts.
In the event of errors or omissions in the services provided by the Company, the Customer expressly agrees that the Company will not be liable for any loss of vehicle use or other liabilities unrelated to the rectification service during the rectification period.
The Customer's delivery of the vehicle or vehicle keys and instruction to the Company to provide the service constitutes the Customer's explicit acceptance of the aforementioned service terms of the Company. The Company will strictly comply with all provisions of the Personal Data (Privacy) Ordinance and ensure the proper storage and accuracy of the personal data of its customers. This is to protect the interests of the data subjects.
The Company may collect the personal data of its customers to provide services and improve the services offered to them.
Although customers are not obligated to provide information to the Company, if customers fail to provide the relevant information, the Company may be unable to provide certain services or products to them. The personal information of "Customers" held by the "Company" will be used for the following purposes:
Maintaining contact lists for communications and promotions, verifying, checking, and/or recording documents;
Providing "Customers" with necessary services and products;
Providing "Customers" with information, products, and promotional services that the "Company" believes "Customers" may be interested in;
Assisting the "Company" in daily management and operations;
Resolving issues or disputes, internal control, and enforcing the "Company's" terms of service;
Sending administrative communications and notices to "Customers" related to the use of the "Company's" services, and answering "Customers'" questions;
If a "Customer" does not wish to receive information regarding promotional programs, please notify the NTI "Customer Service Manager" in writing or by email.
NTI - Customer Service Hotline
Address: 60 Hung To Road, Kwun Tong, Hong Kong
Tel: 2345 2193
Email: info@nti.hk
Page 17 (March 2022)
